Frequently Asked Questions (FAQ)
Find answers to frequently asked questions about our products, delivery times, returns, and wood care here.
🪵 Product maintenance
Our pieces are made from solid wood (walnut, acacia, bamboo, ash, etc.) and natural materials.
To preserve them:
- Wash them by hand in lukewarm water , without leaving them to soak.
- Dry them immediately with a soft cloth.
- Do not put them in the dishwasher, microwave or oven .
- You can occasionally apply mineral oil or natural wax to nourish the wood and extend its life.
Each piece is unique — variations in color or grain are part of its natural charm.
💡 Are your products handmade?
Some items are entirely handcrafted, while others are made from small batches of natural wood. In all cases, each piece is unique and may have slight variations.
🕯️ Wood products sometimes give off an odor — is this normal?
Yes, absolutely. The natural smell of wood or wax disappears after a few days of airing. No varnish or chemicals are used.
🚚 Shipping and delivery times
Our products are shipped directly from our partners depending on item availability.
The average delivery time varies between 4 and 15 working days , depending on the destination and the type of product.
Some items may arrive in multiple packages to ensure faster and safer shipping. You will receive a tracking number for each shipment.
📦 When will I receive my order?
Our delivery times vary between 4 and 15 working days , depending on the product ordered and the destination.
As soon as your order is shipped, you will receive a confirmation email with a tracking number to track your package in real time.
🔁 Returns and exchanges
If your order is defective or you have a problem with your item, please contact us within 7 days of receipt .
📩 Return procedure:
Please fill out the contact form below (or on the Contact Us page) indicating:
- Your full name
- Your order number
- A description of the problem
- A photo of the product (if applicable)
We will process your request on a case-by-case basis and offer you a suitable solution: replacement, refund or credit.
💬 Orders and tracking
Once your order is validated, you will receive a confirmation email with your order number.
As soon as the package is shipped, a second email will be sent to you with your tracking link .
If you can't find the email, consider checking your spam folder.
For any other questions not covered in this section, please do not hesitate to contact us using the form below.